Shipping & Delivery Information
At PetSafe, we work hard to get your order delivered quickly and safely.
Order Processing
Orders are typically processed within 1–2 business days, excluding weekends and holidays. Once your order ships, you will receive a shipping confirmation email with tracking information.
Shipping Timeframes
Estimated delivery timelines may vary based on destination, carrier operations, weather conditions, and product availability.
For Canadian orders shipping from our Indianapolis distribution centre, estimated delivery times are generally:
- Standard Shipping: 3–10 business days
- Remote or rural locations: up to 14 business days
Delivery estimates are not guaranteed and may vary during peak periods.
Shipping carriers
PetSafe may utilize multiple shipping carriers to provide the most efficient delivery experience. Carrier selection is determined at the time of shipment.
Damaged or Missing Packages
If your package arrives damaged, appears lost, or there is an issue with delivery, please contact our Customer Care team before returning or replacing the item so we can assist with filing a claim and resolving the issue promptly.
Customer Care:
Phone: 1-800-732-2677
Chat: Available through PetSafe Support
Please note:
We do not require signatures on shipments unless otherwise specified.
PetSafe is not responsible for delays caused by carriers, weather events, customs processing, or incorrect shipping information provided at checkout.
Returns
For purchases made through other online or in-store retailers, please contact the retailer directly regarding their specific return policy.
For purchases made through PetSafe.com or by phone with our Customer Care team:
If for any reason you are not completely satisfied with your purchase, you may return it within 45 days for a refund of your purchase price.
Returns are as easy as 1-2-3:
Contact our Customer Care Team at 1-800-732-2677 or chat with us online.
Follow the return instructions provided by Customer Care.
Ship your return using the approved return process.
Please do not mail returns without first contacting Customer Care.
Regional Rights
Nothing in this policy limits any statutory rights available to consumers under applicable provincial or territorial laws, including Quebec consumer protection rights where applicable.